Differentiate and Personalize Services
Openet solutions enable operators to move beyond a “one size fits all” offering and instead offer various services that subscribers can pick and choose to accomodate their specific needs. For example, Openet customers are building:
- Social networking access offered at a discount within a “social networking bundle;”
- Access related to some services automatically charged to a subscriber's enterprise account while others are automatically charged to the same subscriber's individual account.
- Discount subscriptions that allow high-bandwidth services only at off peak times;
- High bandwidth on demand charged by volume or time;
- And so on. The options are limitless.
Subscribers, in turn, enjoy new levels of control and self-care over their accounts, services and usage, in particular through Openet's Subscriber Engagement Engine.
Featured solutions in this category include:
Loyalty and Promotions enable service providers to improve customer satisfaction and reinforce a positive brand experience by creating and managing a highly flexible marketing program. Customers are engaged through notifications and rewarded based on subscriber usage, spend, refill activity, and length of relationship.
Parental Controls enable service providers to offer peace of mind to parents by allowing them to monitor their child’s data, SMS and voice services, support filtering at the individual contact level, enforce time of day restrictions, to set usage and spend limits and to ensure web content is age appropriate. Visit our microsite to learn more on this subject: www.openet.com/parentalcontrols
Bill Shock continues to impact negatively on the customer experience, our solution enables service providers to prevent “bill shock”, build loyalty, and encourage customers to spend more on mobile data and roaming services by offering them real-time visibility and control over their spending. It does this by allowing them to set flexible spending limits, threshold notifications, and view usage balances in real-time.
Corporate Controls provides businesses with fine-tuned control over employee mobile communication spending, through the real-time management of service balances. It enables them to self-configure limits to control spending, support personal and business usage policies, and use notifications for impending service cut-offs.
Learn more about solutions from Openet, contact us today for more information.
Solution Briefs
| Parental Controls |
A4  - Letter |
| Bill Shock |
A4 - Letter |
| Loyalty and Promotions |
A4  - Letter |
| Corporate Controls |
A4 - Letter |
How To Guides
| Parental Controls |
A4 - Letter |
| Spending Limits / Bill Shock |
A4 - Letter |
| Loyalty Programs |
A4 - Letter |
| Corporate Spending Controls |
A4 - Letter |
LTE Pricing and Packaging - Current Operator LTE Pricing and Packaging Overview 2011:
LTE is currently live in 14 countries, with forecasts predicting that by the end of 2011 there will be some 16 million subscribers using LTE mobile devices. Also the Global Mobile Suppliers Association (GSA), reports that there is a total of 208 operators in 80 countries investing in LTE and reports that LTE is the fastest developing mobile system technology ever. As we approach a critical mass of deployments, this paper looks at how some of the most advanced ‘early adopters’ of LTE are packaging and pricing data plans to their subscribers.
Click to Download - A4 - Letter
The Decision is Yours:‘Trusted Content Provider’ vs. ‘Dumb Pipe’
Learn how operators can capitalise on their customer insight by using intelligent platforms to build brand loyalty in a world where an increasing number of consumers seek multi-device, personalized, interactive experiences.
Click to Download - A4 - Letter
Policy Management - A Review of the Current Top Use Cases
Operators are presented with a once in a generation sales opportunity for broadband data access. With this opportunity comes the challenge of managing rising data volumes, with its impact on network capacity and profits. Discover the top use cases for Policy Management and see how they contribute to sustainable data-based revenue growth.
Click to Download - A4 - Letter
Subscriber Data Management - The Foundation to Make the Most of Every Customer
Subscriber data is rightly recognized as a strategic asset. As operators look to create more personalized and value-added interactions with their subscribers, they need to be capable of extracting more value from their data.
Click to Download - A4 - Letter
Maximizing Network Value with Next Generation Policy
The white paper provides examples of initiatives that can be supported by next generation policy, such as:
- Fair Usage
- Tiered Service Plans
- Revenue Sharing Partnerships
- Parental Controls, and more
Click to Download - A4 - Letter
Providing Service Plans for Families and Children: Creating a Competitive Differentiator
14th February
10am New York Time/3pm London Time
Operators can improve the adoption of their services and win new customers by developing service plans aimed at families that provide a personalized experience and meets parents’ concerns about childrens’ mobile usage. Recent research indicates that parents should be concerned about how children use their mobiles. Openet commissioned research with leading consumer research agency, Harris Interactive, to examine how teenagers use their mobile phones and the internet. The results found that cyberbullying and mis-use of mobiles is alarmingly high and existing parental rules about safe mobile phone usage are largely ineffective as there is little or no enforcement.
Join us to learn:
- The key research findings and extent of the problem of cyberbullying and mobile mis-use by children
- How operators can increase service adoption and win new customers by developing plans that provide controls for safe mobile usage by children and peace of mind for parents
- How to create a high value personalized service offering for parents by enabling them to control their children’s usage from their mobiles
